About Us

Terms and Conditions

General Information

As all cakes are made to order a minimum notice period is required.

Cupcakes ~ minimum 48 hrs notice required though you are advised to book as early as possible as we often cannot meet such short notice requests.

Celebration cakes ~ minimum 4 days notice for a standard 8" birthday cake and 2 weeks notice for any large or novelty cakes ~ though as mush notice as possible is appreciated

Allergen Information:

The majority of cakes contain eggs, butter and flour and are prepared on premises where nuts

are kept so are not suitable for people with allergies to these items.

Delivery Information

Free delivery on all orders within the LU5 postcode area. Delivery for all cakes which require some onsite assembly i.e. wedding cakes and some novelty cakes, within a 10 mile radius (included in the price of the cake). All other cakes should be collected.

NB: Occasionally delivery may be available for other cakes but would be subject to delivery fees.

Cancellations and Refunds If you need to cancel your order you must do so by email or telephone and the cancellation is not accepted until it has been confirmed via email by Fantasy Icing.

Cancellations must be no later than 14 days before a cake is due to obtain a full refund.

Payment Terms

Orders totalling £50 or greater require a £25% deposit. Deposits must be paid within 4 working days of the order being placed, or immediately if order is placed with less than 2 weeks notice and a cake booking is not considered to be confirmed untill the deposit has been paid

Deposits will only be redunded where 2 weeks notice of cancellation has been given.

Balance of Payment:

Cakes under £50.00 can be paid for in entirety at the point of collection or delivery by either cash or cheque (with cheque guarentee card). Alternatively payment can be made via paypal prior to collection or delivery.

Cakes between £50.00 and £100.00 - once the deposit has been paid the balance of payment may be made at the point of collection or delivery by cash or cheque (with cheque guarentee card), or prior to collection or delivery by paypal (including credit and debit cards)

Cake of £100 and over - balance of payment must be made 2 weeks before the event date i.e. the point after which cancellations will no longer be accepted. If the order period is shorter than 2 weeks full payment for the cake must be made at the point of ordering by either cash, cheque (cheques must have cleared before a cake can be released), or via paypal (including credit and debit card)

Until the balance of payment has been made cakes remain the property of Fantasy Icing.

Collection of a cake is taken as acceptance of a cake and any issues with design need to be raised at that point. Once you have taken possession of a cake it is assumed that you are happy with it.

FAQ's

Q. Are you a shop?

A. No. This is a home based business.

Q. Can I come and look around - do you have ready made cakes for sale like a shop?

A. No, all our cakes are made fresh to order so we do not have cakes you can look at. Visiting is by appointment only and is either to collect a cake or for a consultation. Consultations are held for wedding cakes and large novelty cakes only.

Q. Do you make Gluten Free or Eggless cakes?

A: Yes, I can do both - please ask for details - however please note that neither of these would be prepared in a gluten or egg free kitchen.

Q: Do you sell cake decorating equipment?

A: No

Q: Why do you need so much notice for a cake?

A: Each cake is made individually from scratch, and many require decorations that need to be prepared a few days in advance - plus we get very busy at times and cannot accommodate short notice orders.

Q: Why is a handmade cake more expensive than a supermarket one?

A: It's like the difference between getting a dress handmade and buying from the high street. Supermarket cakes have generally been frozen, and put together on a production line. Handmade cakes are freshly made to your particular specifications and as such take time and expertise to make.

Q: What if I don't have a very big budget - can I still have a handmade cake?

A: The best thing to do if you have a strict budget it to be up front about it in the first place. If we know what budget we're working to we can work with you to give you the cake you want.

Q: Can you send cakes by post or courier?

A: No - they don't travel well

Q: I have a question that isn't covered here - where can I ask it?

A: The best thing to do is to drop me an email to enquiry@fantasyicing.co.uk and I'll try and answer it for you